Privacy Policy
The Snake Catcher 24/7 Pty Ltd
Website: sunshinecoastsnakecatchers24-7.com.au
Email: scsnakecatchers247@gmail.com
Phone: 0409 536 000
Last updated: 11 September 2026
- About this Privacy Policy
The Snake Catcher 247 Pty Ltd (“we”, “us”, “our” or “the business”) respects your privacy and is committed to protecting the personal information we collect and hold.
This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you:
- visit or use our website;
- contact us by telephone, email, SMS or other communication methods;
- request a snake-catching, snake-removal or wildlife-relocation service;
- make an enquiry or booking;
- interact with us through social media or online platforms;
- submit information through forms on our website; or
- otherwise interact with our business.
Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
The Australian Privacy Principles establish requirements concerning the collection, use, disclosure, security, access and correction of personal information.
By using our website or providing personal information to us, you acknowledge that you have read this Privacy Policy. Where consent is required by law, we will seek that consent separately where appropriate.
- Information We Collect
We only seek to collect personal information that is reasonably necessary for our business functions and activities.
Depending on how you interact with us, we may collect the following information.
Contact and identification information
This may include:
- your name;
- telephone number;
- email address;
- residential or property address;
- suburb, town, state and postcode;
- business name where applicable; and
- other contact details you choose to provide.
Service and booking information
When you request our services, we may collect information such as:
- the address or location where a snake or other animal has been sighted;
- details about the type, appearance or behaviour of the animal;
- information about where the animal was seen, such as a roof, garage, shed, garden, pool area, house or yard;
- preferred appointment times;
- information relevant to providing the requested service;
- information about previous service visits;
- photographs or videos you voluntarily provide to help us identify an animal or assess a situation; and
- information necessary to process payments, invoices or business transactions.
You should avoid providing information that is not reasonably necessary for us to provide our services.
Communications
We may retain information contained in communications with you, including:
- telephone records or notes relating to enquiries;
- emails;
- SMS messages;
- online enquiry forms;
- booking information;
- customer service communications; and
- correspondence relating to our services.
Website and technical information
When you visit our website, we may automatically collect certain technical information, including:
- IP address;
- browser type and version;
- operating system;
- device information;
- pages visited;
- links or content accessed;
- date and time of visits;
- referring website;
- approximate geographic information derived from technical data; and
- other website usage and diagnostic information.
This information may be collected through cookies, analytics services, server logs, pixels, tags and similar technologies.
- How We Collect Personal Information
We may collect personal information directly from you when you:
- call us;
- send us an SMS;
- email us;
- submit an online enquiry;
- request a booking;
- request a quote;
- engage us to provide services;
- provide information during a service visit;
- communicate with us through social media;
- submit photographs or videos;
- leave a review or testimonial; or
- otherwise communicate with us.
We may also receive personal information from third parties where this is reasonably necessary for our business activities and permitted by law.
For example, information may be provided to us through website hosting providers, booking systems, payment providers, marketing platforms, analytics services or other technology providers.
Where practical and appropriate, we will take reasonable steps to notify you about the collection of your personal information and how it will be handled.
- How We Use Personal Information
We may use personal information for purposes including:
- responding to enquiries;
- providing snake catching, snake removal and relocation services;
- arranging appointments;
- confirming bookings;
- contacting customers regarding a service;
- providing quotes and estimates;
- processing payments and invoices;
- providing customer support;
- maintaining business records;
- communicating about services you have requested;
- managing complaints and enquiries;
- improving our website and services;
- analysing website usage;
- maintaining website and information security;
- preventing fraud, misuse or other unlawful activity;
- complying with legal obligations;
- managing insurance or legal matters;
- conducting legitimate business and administrative activities; and
- other purposes reasonably necessary for operating our business.
We will generally only use or disclose personal information for the primary purpose for which it was collected, or for another purpose permitted under the Privacy Act, including where required or authorised by law or where appropriate consent has been obtained.
- Snake Removal Service Information
Because of the nature of our business, customers may provide detailed information about a property, animal sighting or incident.
This information may be recorded so that we can:
- locate the property;
- understand the circumstances of the enquiry;
- prepare for a service visit;
- communicate relevant information to our team;
- maintain service records;
- respond to follow-up enquiries; and
- improve the delivery and safety of our services.
We will take reasonable steps to limit the collection of information to what is reasonably necessary for these purposes.
- Photographs and Videos
Customers may voluntarily provide photographs or videos of snakes, animals, properties or locations to help us assess an enquiry.
We may also take photographs or videos during or after providing our services.
These photographs or videos may be used for:
- identifying or documenting animals;
- maintaining service records;
- internal training;
- quality assurance;
- insurance or legal purposes;
- demonstrating our work; and
- marketing, advertising or educational purposes where permitted.
Where a photograph or video identifies an individual, contains identifiable personal information or is otherwise likely to raise privacy concerns, we will take reasonable steps to obtain appropriate permission or remove, obscure or avoid publishing identifying information where appropriate.
We will not intentionally publish a customer’s name, home address or other identifying information alongside marketing content without appropriate permission, unless permitted or required by law.
- Reviews, Testimonials and Customer Stories
If you voluntarily provide a review, testimonial, photograph or customer story, we may use it for promotional or marketing purposes, subject to any permission or rights applicable to that material.
Where appropriate, we may contact you to confirm whether we have permission to use your testimonial, photograph or story in our marketing.
You may contact us if you would like us to review or remove promotional content relating to you, subject to any legal or legitimate business requirements.
- Cookies and Website Tracking
Our website may use cookies and similar technologies.
Cookies are small data files stored on your device that can help a website remember information about your visit.
We may use cookies for purposes including:
- website functionality;
- security;
- remembering preferences;
- analysing website traffic;
- understanding how visitors use our website;
- improving website performance;
- measuring marketing campaigns; and
- supporting advertising or remarketing activities where applicable.
Some cookies may be placed by third-party service providers.
You can generally control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of our website.
- Google Analytics and Website Analytics
We may use Google Analytics or similar analytics services to understand how visitors use our website.
Analytics information may include information such as:
- pages visited;
- approximate location;
- device and browser information;
- traffic sources;
- interactions with the website; and
- general usage patterns.
Analytics services may collect information using cookies, identifiers and similar technologies.
Information collected by these services may be processed by the relevant provider in accordance with its own privacy policy and terms.
We may change or introduce analytics providers from time to time as our website and business practices develop.
- Advertising and Marketing
We may use third-party platforms to promote our services and measure the effectiveness of advertising campaigns.
These platforms may include website advertising, social media advertising, email marketing, SMS marketing, search advertising and other digital marketing services.
Where permitted by law, we may use your contact information to send you information about our services, promotions or relevant business updates.
You can request to stop receiving direct marketing communications from us at any time.
Where an electronic marketing message is sent in circumstances regulated by applicable Australian spam laws, we will provide an appropriate unsubscribe mechanism.
We may retain a record of your marketing preferences so that we can respect your request not to receive direct marketing.
- Artificial Intelligence and Automated Technologies
We may use artificial intelligence (“AI”), machine-learning tools, automation and other technology-assisted systems as part of our business operations.
AI may assist us with activities such as:
- drafting and editing business communications;
- preparing website content;
- preparing marketing material;
- analysing non-sensitive business information;
- administrative and productivity tasks;
- summarising information;
- improving internal workflows;
- assisting with customer-service processes;
- generating or editing images, graphics or other marketing material;
- analysing business or website performance; and
- other legitimate business activities.
Personal information and AI
Where an AI system is used in connection with personal information, we will take reasonable steps to ensure that its use is consistent with applicable privacy obligations.
We will consider factors including:
- whether the use of personal information is reasonably necessary;
- the purpose for which the information was originally collected;
- whether the proposed use is reasonably expected;
- the privacy and security practices of the AI provider;
- where the information may be stored or processed;
- whether the AI provider may use submitted information for its own purposes;
- whether human review is required; and
- the potential privacy risks associated with the particular use.
Protection of customer information
As a general business practice, we will seek to avoid entering unnecessary personal information, sensitive information or confidential customer information into publicly available generative AI tools.
Where AI tools are used to assist with business tasks, we may use de-identified, anonymised, summarised or otherwise minimised information where practical.
We will not intentionally use AI to make decisions about customers that have a legal or similarly significant effect on an individual without appropriate consideration of privacy, accuracy, fairness and human oversight.
AI-generated information may not always be accurate. Where personal information or other information relating to a customer is generated, summarised or processed using AI, we may conduct human review where appropriate.
AI-generated content
Some website, advertising, educational or marketing material may be created or assisted by AI.
Where AI is used to assist with content creation, we may review and edit the material before publication. We remain responsible for the content that we publish.
Third-party AI providers
Where we use third-party AI services, information submitted to those services may be processed by the relevant provider in accordance with its terms and privacy practices.
Where appropriate, we will assess the provider’s privacy, security, data retention and information-handling practices before using the service with personal information.
We may update our AI tools and providers from time to time as our business practices develop.
- Third-Party Service Providers
We may use third-party companies and service providers to assist us in operating our business.
These may include providers of:
- website hosting;
- website development and maintenance;
- domain registration;
- email services;
- SMS and telephone services;
- booking and scheduling systems;
- payment processing;
- accounting and invoicing;
- customer relationship management;
- email marketing;
- advertising;
- website analytics;
- cloud storage;
- IT and security services;
- AI and productivity tools; and
- other business support services.
These providers may have access to personal information where necessary to perform services on our behalf.
We take reasonable steps to use service providers that have appropriate privacy and security practices and to ensure that information is handled consistently with applicable legal requirements.
- Disclosure of Personal Information
We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy.
This may include disclosure to:
- employees and contractors;
- snake catchers or service personnel;
- business partners where necessary to provide a requested service;
- website and technology providers;
- hosting and cloud-storage providers;
- payment providers;
- accounting and professional advisers;
- insurance providers;
- legal advisers;
- marketing and advertising providers;
- analytics providers;
- AI and technology providers;
- government agencies or regulators where required or authorised by law; and
- other third parties where you have requested or authorised us to disclose information.
We do not sell your personal information as a business asset or as a standalone product.
- Overseas Disclosure
Some of our third-party service providers may store or process information outside Australia.
Depending on the services we use, personal information may be processed in countries including, but not necessarily limited to, the United States or other countries in which our technology providers operate.
Where required by the Privacy Act, we will take reasonable steps before disclosing personal information to an overseas recipient to ensure that the relevant privacy requirements are satisfied.
Because third-party providers and technology services may change, the countries in which information is processed may also change.
- Data Security
We take reasonable steps to protect personal information from:
- misuse;
- interference;
- loss;
- unauthorised access;
- modification; and
- unauthorised disclosure.
Security measures may include appropriate access controls, passwords, authentication, secure systems, restricted access and other reasonable technical and organisational safeguards.
However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.
If we become aware of a data breach involving personal information, we will assess the incident and take steps required by applicable law, including consideration of Australia’s Notifiable Data Breaches scheme where applicable.
- Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:
- provide services;
- maintain customer and service records;
- meet accounting and taxation requirements;
- resolve disputes;
- manage complaints;
- meet insurance requirements;
- comply with legal obligations; and
- protect our legitimate business interests.
When personal information is no longer reasonably required, we will take reasonable steps to securely destroy or de-identify it, subject to any legal or legitimate requirement to retain it.
- Access to Personal Information
You may request access to personal information that we hold about you.
Subject to applicable exceptions, we will provide access to your personal information in accordance with the requirements of the Privacy Act.
Requests should be made using the contact details provided at the end of this Privacy Policy.
We may need to verify your identity before providing access to personal information.
- Correction of Personal Information
We take reasonable steps to ensure that personal information we hold is accurate, complete and up to date.
If you believe that information, we hold about you is inaccurate, incomplete or out of date, you may request that we correct it.
We will consider your request and take reasonable steps to correct information where appropriate.
- Anonymity and Pseudonymity
Where it is lawful and practicable, you may choose not to identify yourself or may use a pseudonym when dealing with us.
However, this may not be practical for certain services.
For example, we may need your name, telephone number and property address to arrange and safely provide a snake-catching or removal service.
- Sensitive Information
We generally do not need to collect sensitive information about customers to provide our services.
Sensitive information may include information such as health information, racial or ethnic information, religious beliefs, political opinions or other categories defined under Australian privacy law.
If you provide sensitive information to us voluntarily, we will handle it in accordance with applicable privacy requirements.
We ask that you do not provide sensitive information unless it is reasonably necessary for the purpose of your enquiry or service.
- Children’s Privacy
Our services are primarily directed towards property owners, residents, businesses and other adults.
We do not knowingly seek to collect unnecessary personal information from children.
If you believe that a child has provided personal information to us unnecessarily, please contact us so that we can assess the circumstances and take appropriate action where required.
- Third-Party Websites and Links
Our website may contain links to third-party websites, platforms or services.
These may include social media platforms, review websites, payment providers, advertising platforms or other external websites.
We are not responsible for the privacy practices, content or security of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information to that website.
- Social Media
We may operate or maintain social media profiles and may interact with customers through social media platforms.
Information you provide publicly through a social media platform may be visible to others and may also be collected or processed by the relevant platform according to its own privacy policy.
We encourage you not to publicly post private information such as your home address, telephone number or other personal information.
- Privacy Complaints
If you believe we have handled your personal information incorrectly or have otherwise breached your privacy, you may contact us using the details below.
We will investigate privacy complaints and seek to respond within a reasonable period.
Please provide as much relevant information as possible so that we can properly investigate your complaint.
If you are not satisfied with our response, or if you believe your complaint has not been appropriately addressed, you may contact the Office of the Australian Information Commissioner (OAIC).
Information about making a privacy complaint to the OAIC is available from the OAIC website.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- changes to our business;
- changes to our technology or service providers;
- changes to our website;
- changes to our use of AI or automated technologies;
- changes to privacy or other applicable laws; or
- changes to our information-handling practices.
When we make changes, we will publish the updated Privacy Policy on our website and update the “Last updated” date.
We encourage you to periodically review this Privacy Policy.
- Contact Us
If you have questions about this Privacy Policy, wish to request access to or correction of your personal information, or wish to make a privacy complaint, please contact us:
The Snake Catcher 24/7 Pty Ltd
Email: scsnakecatchers247@gmail.com
Phone: 0409 536 000
Website: sunshinecoastsnakecatchers24-7.com.au
Contact page: sunshinecoastsnakecatchers24-7.com.au/contact/
We will take reasonable steps to respond to privacy enquiries and complaints within a reasonable period.
Last updated: 11 September 2026